How to Access Payment History
Payment history is available in the portal for Trolley users who receive payments via bank transfer or PayPal. Incentives distributed through Tango are not individually itemized within the Portal. However, we can provide a summary of your total earned incentives upon request.
How to Request Specific Payment Confirmation
If you need confirmation of a specific incentive or event payment, please submit a support ticket and include the following information:
The title(s) of the event(s) you participated in.
Any relevant details that can help us locate the payment, such as the event date or payment amount.
Attach copies of the associated ViB program invitation email(s), if available.
Once we receive your request, our team will review the information and provide a response within two (2) business days.
If you're unsure which events to include or cannot locate your invitation emails, simply create a ticket. Our ViB Community Support team will be happy to help identify the relevant program details and assist with your request.
Was this article helpful?
That’s Great!
Thank you for your feedback
Sorry! We couldn't be helpful
Thank you for your feedback
Feedback sent
We appreciate your effort and will try to fix the article