Missing Rewards

If you believe you received only a portion of the incentives you earned, or did not receive rewards at all, our team can review your payment history and participation records to help identify any missing payments.

How to Report Missing Incentives

To help us investigate your request, please submit a support ticket and provide the following information:

1. The title(s) of the ViB program(s) or event(s) for which you believe incentives are missing.
2. Any relevant details, such as participation dates, expected incentive amounts, or payment dates.
3. Attach copies of the associated ViB program invitation email(s), if available.

Once we receive the requested information, our team will review your participation and incentive history and respond with an update within two (2) business days.

If you're unsure which events to include or cannot locate your invitation emails, simply create a ticket with the information you have available. Our ViB Community Support team will be happy to assist you in identifying the relevant programs and reviewing your incentive history.

After completing our review, we will provide additional details regarding your incentive payments and any necessary next steps.